Return & Refund Policy – Luminaire

At Luminaire, we aim to ensure every customer is satisfied with their purchase. If you're not completely happy with your order, we're here to help — within the guidelines outlined below.

Standard 14-Day Return Policy

You have 14 calendar days from the date you receive your item to request a return.

Eligibility for Return

• Item must be unused, uninstalled, and in original condition
• Must be in original packaging with tags and components included
• Proof of purchase is required

How to Start a Return

Contact us at sales@luminaire.ie. Once approved, return the item to:

Unit 4 Garryglass Retail Park
Ballysimon Road, Limerick, V94P8W2, Ireland

Note: Returns sent without approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. Contact us immediately at sales@luminaire.ie if your item is damaged, defective, or incorrect.

Exceptions / Non-Returnable Items

The following items are not eligible for return or refund:

• Made-to-order or bespoke lighting products (e.g. custom size, finish)
• Special order or non-stocked items
• Installed or hardwired lighting fixtures
• Used or opened bulbs, LED drivers, and electrical components
• Sale or clearance items
• Gift cards and store vouchers
• Hazardous goods (e.g. batteries, flammable items)
• Downloadable or digital products
• Personal care lighting products (e.g. illuminated mirrors)

Contact sales@luminaire.ie if you're unsure about a specific item's eligibility.

Exchanges

To exchange an item, return it (if eligible) and place a new order. For defective items, contact billing@luminaire.ie to request a replacement.

EU 14-Day Cooling-Off Period

If your order was shipped within the EU, you may cancel or return it within 14 days for any reason. Items must be unused, in original packaging, and include proof of purchase.

Refunds

We’ll notify you upon receiving and inspecting your return. If approved, refunds are issued to the original payment method within 10 business days.

If more than 15 business days have passed since refund approval, contact billing@luminaire.ie.

Shipping Costs for Returns

• Customers are responsible for return shipping unless the item is defective or incorrect
• Shipping charges are non-refundable
• Return shipping costs may be deducted from the refund
• Use a trackable shipping method or insurance for returns over €75

Gifts

If marked as a gift and shipped directly to you, you'll receive a gift credit once your return is received. If not marked as a gift, the refund will be issued to the original purchaser.

Contact Us

For returns and general queries: sales@luminaire.ie

For billing or refund questions: billing@luminaire.ie